Surname ______________________________________
Name ______________________________________
Listening (CE 1)
1. What is Janet's job? Circle the correct option. (2)
2. Listen again. Circle "True" or "False" . Correct answers award 1 point, incorrect answers take away 1 point. (8)
e.g. Winter is colder than summer.
True False
Reading (CE 6 + 10)
3. Circle the correct words (vocabulary)
4. Read and answer the questions. (5)
Writing (CE 8)
Write sentences using one verb in the past simple and another in the past perfect (5)
Write a letter of complaint (5)
Paragraph 1: Address the letter appropriately. Greet the person. Explain what you are complaining about.
I'm writing to complain about...
Paragraph 2: Give details about the problem you experienced and explain who it affected.
When I/we... The service was totally...
Paragraph 3: Provide information about any other aspect of your problem.
Futhermore, when we... we were...
Paragraph 4: Say what your opinion was and how this experience has changed it. Finish by suggesting what should be done. Then end the letter appropriately.
Until... I had always thought that...